How to Delete Your Homebase Account Without More Charges

If you're reading this, you've probably already tried to cancel Homebase and discovered it's not as straightforward as signing up was.

You're not alone. Reddit threads are full of people describing the same experience: requesting cancellation, being told they're on the free plan, then getting billed again the next month. One user put it bluntly: "Even after a year of good experiences with it as a program, I will honestly never use it again after the multiple requests to cancel."

Here's exactly how to do it, depending on how you signed up.

Before You Cancel: Save What You May Need

1. Export completed timesheets and payroll reports for every location and pay period you must retain.
2. Save future schedules, employee contact details, PTO balances, and any records your accountant or labor rules require.
3. Note the renewal date, billing owner, payment method, and every paid location on the account.
4. Take a screenshot of the current plan and the final cancellation confirmation.

Homebase can change menu labels and plan limits. These steps were checked against the Homebase Help Center and current pricing page on July 23, 2026. If your screen differs, verify the cancellation path in the current help center before deleting company data.

Cancel Homebase on the Web (Most Common)

If you signed up through joinhomebase.com, this is your path:

1. Log in to your Homebase account at app.joinhomebase.com
2. Click your company name in the top-left corner
3. Go to Settings
4. Click Plan & Billing in the left sidebar
5. Look for "Change Plan" or "Downgrade"
6. Select the Basic (Free) plan

This stops future billing. Your paid features stay active until the current billing period ends.

Want to delete your account entirely? Go to Settings > Plan & Billing > scroll to the bottom > click Delete Company. This is permanent. All schedules, timesheets, and employee data get wiped.

Cancel Homebase on iPhone (iOS)

If you subscribed through the App Store, canceling inside the Homebase app won't stop billing. Apple handles the subscription separately.

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find Homebase in the list
5. Tap Cancel Subscription

If you don't see Homebase in your subscriptions, you didn't subscribe through Apple. Go back to the web method above.

Cancel Homebase on Android

Same idea. Google Play manages the billing, not Homebase.

1. Open Google Play Store
2. Tap your profile icon (top right)
3. Tap Payments & subscriptions
4. Tap Subscriptions
5. Find Homebase
6. Tap Cancel subscription

If You Have Multiple Locations

Homebase charges per location. If you have 3 locations on the Essentials plan, that's $90/month on monthly billing or $72/month on annual billing.

You need to cancel each location separately. Downgrading one location doesn't affect the others. This catches people off guard.

Go to Settings > Plan & Billing, switch between locations using the dropdown, and downgrade each one individually.

Still Getting Charged? Here's What to Do

If you've canceled and you're still seeing charges:

1. Check both systems. If you set up through the web AND through the App Store/Google Play, you might have two active subscriptions. Cancel in both places.
2. Screenshot everything. Take screenshots of your free plan confirmation, your cancellation date, and any billing receipts that come after.
3. Contact Homebase support. Email help@joinhomebase.com with your screenshots. Be specific: "I canceled on [date], confirmation shows Basic plan, but was charged $X on [date]."
4. Dispute with your bank. If Homebase doesn't resolve it within 7-10 business days, file a chargeback with your credit card company. The screenshots you saved will support your case.

What You Lose When You Cancel

Homebase's free Basic plan keeps working, but it's limited (see our full cost breakdown of scheduling software for context):

• 1 location, up to 10 employees (that's it)
• Basic scheduling (no templates, no auto-scheduling)
• Basic time tracking (no GPS, no geofencing)
• No team messaging
• No PTO tracking
• No labor cost tools

If you need those features, you're either paying $30-$120/month per location ($24-$96 on annual billing) or switching to something else.

What to Switch To

If you're canceling because Homebase got too expensive or too frustrating, here are a few options:

• Turnozo is paid after its 14-day trial. Essential is €9.99/month for up to 10 employees and one location, with every feature included. Pro charges €2.99/active employee/month from employee 11 or the second location, billed across the whole workforce, with no per-location fees. A 15-person team across 2 locations on Pro costs €44.85/month. Prices exclude VAT, and the Pro trial requires no card. Compare that with Homebase Essentials at $48-$60/month for two locations, depending on annual versus monthly billing; exchange rates and VAT affect the final comparison.
• Sling has a free plan for up to 30 users with basic scheduling.
• Connecteam offers a free plan for up to 10 users with more features than Homebase's free tier.

We put together a full breakdown of 7 Homebase alternatives if you want to compare them side by side.

The Bigger Picture

Canceling software shouldn't require a detective's patience. If your scheduling tool is harder to leave than it was to use, that tells you something about where their priorities are.

Good scheduling software should make your life easier. Not just when you're using it, but when you decide to stop. If you're evaluating options, our guide on what to look for in scheduling software might help.

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For a full comparison of all options, see our breakdown of what to look for in scheduling software.