How to Cancel Homebase (Without Getting Billed Again)
Step-by-step guide to canceling your Homebase subscription. Web, iOS, and Android instructions plus what to do if you keep getting charged.
Diego Cárdenas
Founder of Turnozo
If you're reading this, you've probably already tried to cancel Homebase and discovered it's not as straightforward as signing up was.
You're not alone. Reddit threads are full of people describing the same experience: requesting cancellation, being told they're on the free plan, then getting billed again the next month. One user put it bluntly: "Even after a year of good experiences with it as a program, I will honestly never use it again after the multiple requests to cancel."
Here's exactly how to do it, depending on how you signed up.
Cancel Homebase on the Web (Most Common)
If you signed up through joinhomebase.com, this is your path:
- Log in to your Homebase account at app.joinhomebase.com
- Click your company name in the top-left corner
- Go to Settings
- Click Plan & Billing in the left sidebar
- Look for "Change Plan" or "Downgrade"
- Select the Basic (Free) plan
This stops future billing. Your paid features stay active until the current billing period ends.
Want to delete your account entirely? Go to Settings > Plan & Billing > scroll to the bottom > click Delete Company. This is permanent. All schedules, timesheets, and employee data get wiped.
Cancel Homebase on iPhone (iOS)
If you subscribed through the App Store, canceling inside the Homebase app won't stop billing. Apple handles the subscription separately.
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Find Homebase in the list
- Tap Cancel Subscription
If you don't see Homebase in your subscriptions, you didn't subscribe through Apple. Go back to the web method above.
Cancel Homebase on Android
Same idea. Google Play manages the billing, not Homebase.
- Open Google Play Store
- Tap your profile icon (top right)
- Tap Payments & subscriptions
- Tap Subscriptions
- Find Homebase
- Tap Cancel subscription
If You Have Multiple Locations
Homebase charges per location. If you have 3 locations on the Essentials plan ($24/month each on annual billing), that's $72/month.
You need to cancel each location separately. Downgrading one location doesn't affect the others. This catches people off guard.
Go to Settings > Plan & Billing, switch between locations using the dropdown, and downgrade each one individually.
Still Getting Charged? Here's What to Do
If you've canceled and you're still seeing charges:
- Check both systems. If you set up through the web AND through the App Store/Google Play, you might have two active subscriptions. Cancel in both places.
- Screenshot everything. Take screenshots of your free plan confirmation, your cancellation date, and any billing receipts that come after.
- Contact Homebase support. Email help@joinhomebase.com with your screenshots. Be specific: "I canceled on [date], confirmation shows Basic plan, but was charged $X on [date]."
- Dispute with your bank. If Homebase doesn't resolve it within 7-10 business days, file a chargeback with your credit card company. The screenshots you saved will support your case.
What You Lose When You Cancel
Homebase's free Basic plan keeps working, but it's limited (see our full cost breakdown of scheduling software for context):
- 1 location, up to 10 employees (that's it)
- Basic scheduling (no templates, no auto-scheduling)
- Basic time tracking (no GPS, no geofencing)
- No team messaging
- No PTO tracking
- No labor cost tools
If you need those features, you're either paying $24-120/month per location or switching to something else.
What to Switch To
If you're canceling because Homebase got too expensive or too frustrating, here are a few options:
- Turnozo charges €2.47/employee/month. No per-location fees. All features included from day one. A 15-person team across 2 locations costs about €37/month. The same setup on Homebase Essentials: $48-60/month.
- Sling has a free plan for up to 30 users with basic scheduling.
- Connecteam offers a free plan for up to 10 users with more features than Homebase's free tier.
We put together a full breakdown of 7 Homebase alternatives if you want to compare them side by side.
The Bigger Picture
Canceling software shouldn't require a detective's patience. If your scheduling tool is harder to leave than it was to use, that tells you something about where their priorities are.
Good scheduling software should make your life easier. Not just when you're using it, but when you decide to stop. If you're evaluating options, our guide on what to look for in scheduling software might help.
Still managing schedules on spreadsheets? Try Turnozo free for 30 days. No credit card required. And yes, you can cancel in about 10 seconds.
Frequently asked questions
When you downgrade to the free plan, your account stays active and you keep basic scheduling and time tracking. But you lose access to advanced features like team communication, PTO controls, and labor cost tools. If you delete your company account entirely, all data is permanently removed.
This is a common complaint. If you subscribed through the iOS App Store or Google Play, you need to cancel through your device's subscription settings, not just through the Homebase app. The app and the app store billing are separate systems. Also check that you canceled all locations if you have multiple.
Your paid features stay active until the end of your current billing cycle. After that, your account reverts to the free Basic plan. If you want to delete your account entirely, that happens immediately.
No. Homebase doesn't charge a cancellation fee. You can downgrade to the free plan or delete your account at any time. If you paid annually, you won't get a prorated refund for unused months.
That depends on your team size and what you need. Turnozo costs €2.47/employee/month with no per-location fees and no feature gating. Sling has a free plan for up to 30 users. Connecteam offers a free plan for up to 10 users. Check out our full comparison of Homebase alternatives for more details.
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