# How to Delete Your Homebase Account Without More Charges Tried to cancel Homebase and kept getting billed? You're not alone. Step-by-step for web, iOS, and Android. Plus what to do if charges won't stop. Source: https://turnozo.com/blog/how-to-cancel-homebase Published: 2026-02-26 Updated: 2026-04-13 Category: comparisons Tags: homebase, cancel subscription, scheduling software, small business If you're reading this, you've probably already tried to cancel Homebase and discovered it's not as straightforward as signing up was. You're not alone. Reddit threads are full of people describing the same experience: requesting cancellation, being told they're on the free plan, then getting billed again the next month. One user put it bluntly: "Even after a year of good experiences with it as a program, I will honestly never use it again after the multiple requests to cancel." Here's exactly how to do it, depending on how you signed up. ## Cancel Homebase on the Web (Most Common) ![Homebase scheduling software account settings](/blog/screenshots/homebase-homepage.png) If you signed up through joinhomebase.com, this is your path: 1. Log in to your Homebase account at [app.joinhomebase.com](https://app.joinhomebase.com) 2. Click your **company name** in the top-left corner 3. Go to **Settings** 4. Click **Plan & Billing** in the left sidebar 5. Look for **"Change Plan"** or **"Downgrade"** 6. Select the **Basic (Free)** plan This stops future billing. Your paid features stay active until the current billing period ends. **Want to delete your account entirely?** Go to Settings > Plan & Billing > scroll to the bottom > click **Delete Company**. This is permanent. All schedules, timesheets, and employee data get wiped. ## Cancel Homebase on iPhone (iOS) If you subscribed through the App Store, canceling inside the Homebase app won't stop billing. Apple handles the subscription separately. 1. Open **Settings** on your iPhone 2. Tap your **name** at the top 3. Tap **Subscriptions** 4. Find **Homebase** in the list 5. Tap **Cancel Subscription** If you don't see Homebase in your subscriptions, you didn't subscribe through Apple. Go back to the web method above. ## Cancel Homebase on Android Same idea. Google Play manages the billing, not Homebase. 1. Open **Google Play Store** 2. Tap your **profile icon** (top right) 3. Tap **Payments & subscriptions** 4. Tap **Subscriptions** 5. Find **Homebase** 6. Tap **Cancel subscription** ## If You Have Multiple Locations Homebase charges **per location**. If you have 3 locations on the Essentials plan ($24/month each on annual billing), that's $72/month. You need to cancel each location separately. Downgrading one location doesn't affect the others. This catches people off guard. Go to Settings > Plan & Billing, switch between locations using the dropdown, and downgrade each one individually. ## Still Getting Charged? Here's What to Do If you've canceled and you're still seeing charges: 1. **Check both systems.** If you set up through the web AND through the App Store/Google Play, you might have two active subscriptions. Cancel in both places. 2. **Screenshot everything.** Take screenshots of your free plan confirmation, your cancellation date, and any billing receipts that come after. 3. **Contact Homebase support.** Email help@joinhomebase.com with your screenshots. Be specific: "I canceled on [date], confirmation shows Basic plan, but was charged $X on [date]." 4. **Dispute with your bank.** If Homebase doesn't resolve it within 7-10 business days, file a chargeback with your credit card company. The screenshots you saved will support your case. ## What You Lose When You Cancel Homebase's free Basic plan keeps working, but it's limited (see our [full cost breakdown of scheduling software](/blog/employee-scheduling-software-pricing) for context): - **1 location, up to 10 employees** (that's it) - Basic scheduling (no templates, no auto-scheduling) - Basic time tracking (no GPS, no geofencing) - No team messaging - No PTO tracking - No labor cost tools If you need those features, you're either paying $24-120/month per location or switching to something else. > **Calculator: What Would You Save by Switching?:** Interactive element available in the full article. ## What to Switch To ![Turnozo - Homebase alternative with transparent pricing](/blog/screenshots/turnozo-homepage.png) If you're canceling because Homebase got too expensive or too frustrating, here are a few options: - **[Turnozo](https://turnozo.com)** charges €2.47/employee/month. No per-location fees. All features included from day one. A 15-person team across 2 locations costs about €37/month. The same setup on Homebase Essentials: $48-60/month. - **[Sling](https://getsling.com)** has a free plan for up to 30 users with basic scheduling. - **[Connecteam](https://connecteam.com)** offers a free plan for up to 10 users with more features than Homebase's free tier. We put together a full breakdown of [7 Homebase alternatives](/blog/best-homebase-alternatives) if you want to compare them side by side. ## The Bigger Picture Canceling software shouldn't require a detective's patience. If your scheduling tool is harder to leave than it was to use, that tells you something about where their priorities are. Good scheduling software should make your life easier. Not just when you're using it, but when you decide to stop. If you're evaluating options, our guide on [what to look for in scheduling software](/blog/what-to-look-for-employee-scheduling-software) might help. --- > **WARNING:** > If you subscribed through both the web AND the App Store/Google Play, you > might have two active subscriptions running. Cancel in both places or you'll > keep getting charged. > **Quiz: What Should You Switch To?:** Interactive element available in the full article. For a full comparison of all options, see our breakdown of [what to look for in scheduling software](/blog/what-to-look-for-employee-scheduling-software).